Return & Refund Policy

Effective Date: March 12, 2025

At IQ Trader, operated by Arcttic Lab, we aim to ensure customer satisfaction with our digital products. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

  • Refunds are available for 14 days from the date of purchase.
  • To be eligible for a refund, you must provide proof of purchase (order confirmation or receipt).
  • Refunds are only available for digital products purchased directly from www.iqtrader.shop.

2. How to Request a Refund

To request a refund, follow these steps:

  1. Send an email to hello@iqtrader.shop with the following details:
    • Full name
    • Order number
    • Reason for the refund request
  2. Our team will review your request and respond within 3 business days.

3. Refund Processing

  • Approved refunds will be processed within 7 business days of approval.
  • Refunds will be credited back to the original payment method used during the purchase.
  • Processing time may vary depending on your bank or payment provider.

4. Non-Refundable Conditions

Refunds will not be granted under the following conditions:

  • If more than 14 days have passed since the purchase.
  • If the product has been downloaded and used.
  • If the request is based on personal preference or lack of trading success.
  • If there is evidence of misuse or violation of our Terms & Conditions.

5. Contact Us

If you have any questions or need assistance with a refund, contact us at:

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