Shipping Policy

Effective Date: March 12, 2025

At IQ Trader, operated by Arcttic Lab, we specialize in selling digital products. As our products are delivered electronically, no physical shipping is required. Please read the details below on how our digital products are delivered.

1. Delivery of Digital Products

  • All products available on www.iqtrader.shop are digital downloads.
  • After successful payment, you will receive an order confirmation email containing the download link.
  • A copy of the purchased product will also be sent to your registered email address.
  • Delivery is typically instant, but in some cases, it may take up to 24 hours due to technical issues or payment verification.

2. Issues with Product Delivery

If you do not receive your product within 24 hours, please:

  1. Check your spam or junk folder.
  2. Ensure that the email address provided during checkout is correct.
  3. If the issue persists, contact our support team at hello@iqtrader.shop with your order details.

3. Failed or Incomplete Download

  • If your download link is not working or the file is corrupted, contact us at hello@iqtrader.shop for assistance.
  • We will provide a new download link or an alternative solution within 2 business days.

4. Non-Delivery Causes

We are not responsible for non-delivery caused by:

  • Incorrect email address provided during checkout.
  • Spam filtering by your email provider.
  • Failure of internet service or device issues on your end.

5. Contact Us

If you have any questions or issues regarding your digital product delivery, reach out to us at:

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